Refunds

Everything here runs from one address: paintedalways@gmail.com. A person reads it. Send the email address you ordered with, and a photograph if something arrived wrong.

If a print arrives damaged, misprinted, or off-colour against the source scan, we reprint it or refund it in full — your choice. We don’t ask you to ship it back. If tracking stalls and the parcel never lands, the same holds: we reship or we refund.

Every print is made to order after you pay, so a change of mind can’t be returned once production has started. Write the moment you know and we’ll cancel and refund in full if the piece hasn’t gone to press yet. Angels of the Andes has no restocking fee, because there is no stock.

A digital download that was paid for and never delivered is refunded in full. Once the file has been delivered it can’t be returned, so it isn’t refundable — but if the file is corrupt or isn’t the work you ordered, we replace it.

Refunds go back to the card that paid, through Stripe. They usually clear in 5–10 business days once issued. We don’t issue store credit, and we don’t refund as anything but money.

This page is the satisfaction guarantee named in our terms.